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Author Topic:  iTrader Buyer/Seller Feedback and Rating system is live  (Read 1184 times)

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Will

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iTrader Buyer/Seller Feedback and Rating system is live
« on: February 01, 2012, 05:29:51 PM »

Hi arcHELI,

If you are a logged in member with basic membership you will be able to use the classifieds section, counterTORQUE (cT) and no doubt have had reason to look at the torqueBACK (tB) section for comments or feedback in establishing what sort of reputation someone has with respect to buying or selling.

I have installed the iTrader modification into the boards and applied it to all member groups which are authorised to use cT and only within the cT forum itself.

When you are in cT you will see at the far right of the postBIT (the banner of user info above each post) a reputation or rating number - currently "0" which is a link to a member's iTrader rating.

Following that link from there or accessing it via the iTrader Link in the nav bar will allow you to review a member's ratings and the feedback provided for specific sales in the past.  Every rating must have a comment and must be associated with a thread in which either one or the other party (buyer or seller) has posted.

All negative feedback is automatically reported to the arcSTAFF and although we will not get directly involved in dispute resolution or be able to take actions against any parties or take any responsibility for the dealings that go on via cT, we will do everything possible to facilitate an amicable outcome, as per the current rules and regulations that apply to counterTORQUE.

If arcHELI is to become involved in these dealings it assumes too much responsibility for parties and agents that are beyond our control and cT would be impossible to effectively manage.  Therefore the iTrader system has been introduced as a "best fit" mechanism to bridge the gap between a full scale classifieds system (which a forum or bulletin board cannot really be) and a simple "trader ratings" thread.

Therefore, when you have made a transaction on cT you can click the other party's rating number and then, by copying the URL of the sale thread (mandatory) you can leave positive or negative feedback for that user.

They can return feedback and there is only a limited amount of time in which you can edit or request changes.

The arcSTAFF will apply a very much hands off approach to this.  Dispute resolution will be "facilitated" but not formally guaranteed in any way.

Please, as on eBay, take great care in using the system.  If it is abused members will lose their cT privileges or site access.  If it proves to be unworkable it will be scrapped and we will have to further tighten the parameters of cT and who can access it.

I am confident that, as in most of the dealings most of the members have had here there will be virtually no problems and those that do crop up will be able to be solved before any need for really bad feedback is given.  

Hopefully it will serve mostly as a "good experience" system that endorses good operators more than sanctioning the less experienced, unlucky, misinformed or otherwise unfortunate members who have a bad "buyer beware" experience on cT.  Sadly these do happen and all we can do as an administrative team is ensure that members understand this potential risk and take it into account.

I look forward to seeing how the system works and will try to clarify its use; so if you have questions please use this thread, memberSERVICE or the dropBOX (confidential) to ask and we will try to answer.

It is not a perfect or complete system and due to the number of mods on the boards here it may not function to the maximum extent of its capabilities but the testing I have done with the team show that it should serve a basic purpose and if it is respected should do us all good service.

Thanks for reading and being a part of the arcHELI family.

Best regards,
Will
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    Haggles

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    iTrader Buyer/Seller Feedback and Rating system is live
    « Reply #1 on: September 06, 2012, 09:20:03 AM »

    Ive left feedback for all the guys I have dealt with on CT by clicking on a link in their post on the CT thread.

    My problem now is i cant work out how to leave feedback for someone who never posted on my For Sale thread, only via pm??

    Can someone help me out and show me how i leave feedback for someone who has no other ratings and didnt post in the CT thread.

    Thanks.
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      Heraldo

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      iTrader Buyer/Seller Feedback and Rating system is live
      « Reply #2 on: September 06, 2012, 09:35:58 AM »

      Search their name in advanced search and choose only CT listing. Just find their name in one of those threads.


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        Haggles

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        « Reply #3 on: September 06, 2012, 09:59:08 AM »

        and if the person has never posted in a CT thread?
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          Heraldo

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          iTrader Buyer/Seller Feedback and Rating syst
          « Reply #4 on: September 06, 2012, 10:30:52 AM »

          Then I wouldn't be buying from them personally...


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            Will

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            iTrader Buyer/Seller Feedback and Rating system is live
            « Reply #5 on: September 06, 2012, 11:36:28 AM »

            All ads go to cT no exceptions. Ads elsewhere will be moved to cT or binned.
            Long standing policy.
            W


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              3Dwanabe

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              iTrader Buyer/Seller Feedback and Rating system is live
              « Reply #6 on: September 06, 2012, 11:36:40 AM »

              Maybe a How to Leave Feedback sticky in the counterTORQUE section will help.
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                Will

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                iTrader Buyer/Seller Feedback and Rating system is live
                « Reply #7 on: September 06, 2012, 12:11:46 PM »

                Certainly!


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                  Heraldo

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                  iTrader Buyer/Seller Feedback and Rating system is live
                  « Reply #8 on: September 06, 2012, 12:25:21 PM »

                  Will I think he means if he puts up a wanted ad and this person who has never posted in cT PMs him, how can he fin him?


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                    Will

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                    iTrader Buyer/Seller Feedback and Rating system is live
                    « Reply #9 on: September 06, 2012, 01:08:46 PM »

                    Yes there are indeed guidelines around this too. I can't quote them right now.
                    W


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